Introduction
Thank you for choosing our website to purchase your products! We understand that shipping is an essential part of your online shopping experience, and we strive to provide you with the most reliable and efficient delivery service possible. Here’s our Shipping Policy to help you better understand how our shipping works.
Products
We sell both Custom Road & production Gravel framesets and complete bikes.
Custom Options
The Custom options are made-to-order products that require longer shipping times. This includes limited edition production products. The shipping time varies depending on the order, delivery country, and the number of orders ahead of it in the queue. We will inform you of the estimated shipping time after you place your order, and we will keep you updated on any changes.
Production Gravel – Assassin Range
The Assassin framesets will be shipped within 3 to 4 business days after your order has been processed. Complete bikes will be shipped within 2 weeks. All shipments are sent using DHL Express, which provides fast and reliable delivery service. Limited edition runs will fall under our custom products shipping terms.
Shipping Costs
Shipping fees will vary based on the products purchased and delivery country.
Shipping Countries
We currently ship to the following countries / Regions:
- European Union Countries
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
- Asia
If you would like us to ship to a country that is not listed above, please contact us, and we will do our best to accommodate your request.
Order Tracking
We will provide you with a tracking number as soon as your order has been shipped. You can track your package on the DHL Express website using the tracking number.
Customs and Duties
Please note that all customs and duties fees are the responsibility of the customer. We are not responsible for any fees that may be incurred during customs clearance.
Shipping Policy Changes
We may update our Shipping Policy from time to time, and we will notify you of any changes via email or by posting a notice on our website. It is your responsibility to review our Shipping Policy periodically to stay informed of any updates.
If you have any questions about our Shipping Policy, please contact us, and we will be happy to assist you.
